Shipping Policy

Last Updated: June 2026

At Jewelook, we are committed to providing reliable and efficient delivery services to our customers. Please review the following shipping information before placing your order.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders are processed Monday through Friday, excluding weekends and public holidays.

During peak seasons, promotional events, or holidays, processing times may be slightly extended.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, if available.

2. Shipping Destinations

We currently ship to the Philippines and selected international destinations.

Shipping availability may vary depending on local carrier coverage and applicable regulations.

If shipping is unavailable to your location, you will be notified during checkout.

3. Estimated Delivery Times

Estimated delivery times are as follows:

Destination	Estimated Delivery Time
Philippines	5–12 Business Days
International Orders	7–20 Business Days

Delivery times are estimates only and are not guaranteed.

Actual delivery times may vary due to:

• Customs inspections

• Weather conditions

• Public holidays

• Carrier delays

• High shipping volumes

• Other circumstances beyond our control

4. Shipping Costs

Shipping fees are calculated and displayed during checkout before payment is completed.

From time to time, Jewelook may offer free shipping promotions, which will be clearly indicated on the website.

5. Order Tracking

Once your order has been shipped, tracking information will be sent to the email address provided during checkout.

Please allow up to 48 hours for tracking information to become active after shipment.

6. Customs Duties and Taxes

For international orders, customs duties, import taxes, VAT, or other local fees may be imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated at checkout.

Jewelook is not responsible for delays caused by customs clearance procedures.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided:

• Delivery may be delayed.

• Additional shipping charges may apply.

• The order may be returned by the carrier.

Jewelook is not responsible for lost packages resulting from incorrect shipping information supplied by the customer.

8. Lost, Stolen, or Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery and provide photos of the package and product.

If your package is lost during transit, please contact our customer support team. We will work with the carrier to investigate the issue and determine an appropriate resolution.

Once a shipment is marked as delivered by the carrier, Jewelook cannot guarantee replacement or reimbursement for packages that are lost or stolen after delivery.

9. Delivery Delays

We are not liable for shipping delays caused by circumstances beyond our reasonable control, including but not limited to:

• Natural disasters

• Severe weather conditions

• Transportation disruptions

• Customs delays

• Labor disputes

• Government actions

10. Contact Us

If you have any questions regarding shipping or delivery, please contact our customer support team:

Brand: Jewelook
Email: well@jewelook.com
Phone: (+1) 314 616-9845

Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM