Refund policy

Return & Refund Policy

Last Updated: June 2026

At Jewelook, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

We accept returns for both defective and non-defective items.

To be eligible for a return:

  • The item must be returned within 30 days of the delivery date.

  • The item must be unworn, unwashed, and unused.

  • The item must be in its original condition with all tags attached.

  • The item must be returned in the original packaging whenever possible.

  • Proof of purchase or order confirmation is required.

Items that do not meet these conditions may not be eligible for a refund.

2. Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Final sale or clearance items

  • Customized or personalized products

  • Items marked as non-returnable at the time of purchase

  • Intimate apparel, underwear, or swimwear (for hygiene reasons)

3. Return Process

To initiate a return, please contact our customer support team:

Email: well@jewelook.com
Phone: (+1) 314 616-9845

Please include:

  • Order number

  • Item(s) to be returned

  • Reason for return

  • Photos (if the item is defective or damaged)

After your request is approved, our customer service team will provide detailed return instructions and the appropriate return address.

Returns sent without prior authorization may not be accepted.

4. Return Shipping Costs

For Defective, Damaged, or Incorrect Items

Jewelook will cover the return shipping costs.

For Customer Remorse Returns

(Examples: wrong size ordered, changed mind, no longer wanted)

The customer is responsible for return shipping costs.

Original shipping fees are non-refundable unless the return is due to our error.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval status.

If approved:

  • Refunds will be issued to the original payment method.

  • Processing may take 5–10 business days depending on your payment provider or financial institution.

You will receive a confirmation email once the refund has been processed.

6. Exchanges

We offer exchanges for defective or damaged items, subject to product availability.

If you would like a different size or color, please contact customer support before placing a new order.

7. Late or Missing Refunds

If you have not received your refund after the stated processing period:

  1. Check your bank account again.

  2. Contact your credit card company.

  3. Contact your bank, as processing times may vary.

If you have completed all of these steps and still have not received your refund, please contact us at:

Email: well@jewelook.com

8. Cancellations

Orders may be canceled within 12 hours of purchase.

Once an order has been processed or shipped, it can no longer be canceled and must follow the return procedure after delivery.

9. Contact Information

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Brand: Jewelook
Email: well@jewelook.com
Phone: (+1) 314 616-9845

Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM